Dealer CSI Scores Matters

Most dealerships recognize the importance of CSI (Customer Satisfaction Index) as it relates to their connection to the manufacturer. In fact, optimizing factory CSI scores is a focus of most Dealers for a host of reasons, but mainly because it affects factory relationships, not that it is a true measure of customer happiness.

A Strong Reputation Benefits More Than Just CSI

Dealers Up believes that a strong reputation benefits more than just a CSI number, it’s a public verdict on what someone can expect if they visit your store. That’s why we’ve developed a holistic approach to dealership reputation strategy.

We approach reputation in 3 key areas:

Public reviews (Google, Facebook, Yelp)

Employee reviews (Indeed, Glassdoor)

Private feedback (Custom Categories)

Tools & Integrations

Dealers Up tools and integrations give you a variety of simple ways to engage your customers and employees…text messages, emails, QR codes, even CRM integrations. Each of these methods allows them to choose a channel they feel comfortable connecting on, or an option for anonymous private feedback.

All Encompassing

More Than A Number

Dealership reputation is more than just CSI. Dealers Up provides the tech, expertise and strategies to improve reputation on every level, leading to more trust, more leads and lower ad costs.

Find out what Dealers Up can do for your dealership with a complimentary reputation evaluation today!